Terms & Conditions for Using sq999

These Terms & Conditions (hereinafter "Terms", "Agreement") govern the relationship between sq999 (hereinafter "sq999", "the Platform", "we", "us", "our") and any individual (hereinafter "User", "Player", "you", "your") who accesses, registers on, or uses the sq999 online casino and sports betting platform, accessible at sq999.io and any associated subdomains or mobile-optimised versions thereof.

sq999 operates as an online entertainment platform providing casino games, live dealer table games, sports betting, and crash game products to adult users in Bangladesh and other permitted jurisdictions. All services are provided subject to these Terms and any additional rules, policies, or guidelines published on the sq999 platform from time to time, including without limitation the Privacy Policy and the Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

These Terms are written in English. In the event of any inconsistency or conflict between any translated version and the English version, the English version shall prevail in all respects.

sq999 reserves the right to update, amend, or replace these Terms at any time. The most current version will always be published at sq999.io/terms-conditions with the date of last update prominently displayed. Continued use of the sq999 platform following any amendment constitutes your acceptance of the revised Terms.

Use of the sq999 platform is restricted to individuals who satisfy all of the following eligibility criteria:

• You are at least 21 years of age. sq999 does not permit access to or use of its services by anyone under the age of 21, without exception.
• You are accessing the platform from a jurisdiction in which online gaming and sports betting is not prohibited by applicable law.
• You are acting on your own behalf and not on behalf of any third party.
• You are not a current employee, contractor, or immediate family member of an employee or contractor of sq999 or any of its affiliated game providers, payment partners, or technology suppliers.
• You have not previously had a sq999 account terminated for cause, and you are not subject to any self-exclusion arrangement with sq999.

Each User may hold only one registered account on the sq999 platform. The creation of multiple accounts by a single individual (multi-accounting) is strictly prohibited and may result in the forfeiture of all associated balances and the permanent closure of all accounts linked to that individual.

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and mobile number. sq999 will use this information as part of its Know Your Customer (KYC) verification process. You agree to update your registration information promptly if any of it changes.

sq999 reserves the right to request documentary proof of identity, age, address, and payment method ownership at any stage of the account lifecycle. Failure to provide satisfactory documentation within the specified timeframe may result in the suspension of your account and the withholding of pending withdrawals until verification is complete.

You are solely responsible for maintaining the confidentiality and security of your sq999 account credentials, including your username and password. sq999 strongly recommends that you:

• Use a strong, unique password that is not used for any other online service.
• Enable two-factor authentication (2FA) via OTP on your registered mobile number.
• Never share your login credentials with any third party under any circumstances.
• Log out of your account after each session, particularly when using a shared or public device.
• Notify sq999 support immediately if you suspect unauthorised access to your account.

sq999 will never contact you to request your password. Any communication purporting to be from sq999 that asks for your account password should be treated as fraudulent and reported to our support team immediately.

All activity conducted through your sq999 account will be deemed to have been authorised by you. sq999 shall not be liable for any losses resulting from your failure to keep your account credentials secure, except where sq999 is found to have been directly negligent in a manner that facilitated the breach.

All connections to the sq999 platform are secured by 256-bit SSL encryption. sq999's internal systems use industry-standard security measures including firewall protection, intrusion detection, and regular third-party security audits to safeguard account and transaction data.

sq999 accepts deposits and processes withdrawals exclusively in Bangladeshi Taka (BDT). The following payment methods are currently supported:

• bKash
• Nagad
• Rocket
• Upay
• Dutch-Bangla Bank (DBBL)
• BRAC Bank
• City Bank

The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳1,000. Maximum transaction limits vary by payment method and account verification tier; applicable limits are displayed in your account dashboard at the time of each transaction.

Deposits made via bKash, Nagad, and Rocket are typically credited to your sq999 account within seconds of confirmation from the payment provider. Bank transfers may take up to one (1) business day depending on the processing schedule of the relevant institution.

Withdrawal requests are processed by sq999 within an average of fifteen (15) minutes for mobile financial service (MFS) methods including bKash, Nagad, and Rocket, subject to the following conditions:

• Your account KYC verification is complete and approved.
• The withdrawal amount does not exceed any applicable daily or weekly limit.
• The funds being withdrawn are not subject to an active bonus wagering requirement.
• No active security review or dispute is pending on your account.

sq999 does not charge any internal processing fee on standard deposits or withdrawals. However, your payment provider may apply its own transaction charges; sq999 is not responsible for fees levied by third-party payment services.

Anti-money laundering (AML) notice: Withdrawals must be made to the same payment method used for the corresponding deposit, up to the original deposit amount. sq999 conducts AML checks in accordance with applicable financial regulation. Accounts suspected of money laundering or structuring activity will be immediately suspended and reported to the relevant authorities.

sq999 offers a range of bonuses and promotional offers to both new and existing registered players. All bonuses are subject to the following general conditions, in addition to any promotion-specific terms published alongside each individual offer:

• Bonuses are available only to players who have fully completed KYC verification, unless the specific promotion explicitly states otherwise.
• Each promotion has a wagering requirement that must be met in full before any bonus-derived winnings may be withdrawn. Wagering requirements are expressed as a multiplier (e.g., 30x) applied to the bonus amount or the combined deposit-plus-bonus amount, as specified per promotion.
• Wagering contributions vary by game type. Slot games typically contribute 100% toward wagering requirements; live casino, sports betting, and crash games may contribute at lower rates as specified per promotion.
• All bonuses carry an expiry date. Any unmet wagering requirement on an expired bonus, and any bonus balance remaining at expiry, will be forfeited without compensation.
• Bonuses may only be claimed once per player, per household, per IP address, and per payment method, unless the promotion explicitly states that it is a recurring offer.
• sq999 reserves the right to modify, suspend, or withdraw any promotional offer at any time and without prior notice, except where a player has already opted in to a promotion with fixed terms, in which case the terms at the time of opt-in remain applicable to that player.
• Any attempt to exploit bonus structures through hedging, low-risk coverage betting, or similar strategies that sq999 determines in its reasonable judgment to constitute abuse of a promotional offer may result in the voiding of the bonus and associated winnings.

The following general betting rules apply to all sports betting, live casino, slot, and crash game activity on the sq999 platform. Game-specific rules for individual titles are accessible from within each game's interface.

• All bets are final once confirmed. sq999 does not accept requests to cancel, void, or amend a bet after it has been placed and confirmed by the system, except where a market is declared void by sq999 in accordance with the applicable sport or game rules.
• In the event of a manifest error — including but not limited to a clear pricing error, a technical fault that results in an incorrectly displayed odd or game outcome, or human operator error — sq999 reserves the right to void the relevant bet or bets and return the staked amount to the player's account. sq999 is under no obligation to honour an outcome resulting from a manifest error.
• For live sports betting markets, sq999's in-play odds are subject to change at any time up to the moment the bet is confirmed. A bet is not accepted until confirmed by the sq999 system; a pending bet that has not yet been confirmed does not constitute an accepted wager.
• Minimum and maximum stake amounts apply per bet, per market, and per event. These limits are displayed within the betting interface at the time of placing a bet and may vary by sport, event, and market type.
• Payout limits apply on a per-event and per-day basis. The applicable payout limit for any given market is displayed within the betting interface. sq999 reserves the right to settle winnings in excess of the displayed payout limit at the payout limit amount rather than the calculated return.
• sq999 cricket betting markets cover BPL, IPL, T20 World Cup, ICC events, and Bangladesh Tigers international fixtures. Market availability and suspension schedules follow the official match schedule issued by the relevant governing body.

The following conduct is strictly prohibited on the sq999 platform. Breach of any of the following provisions may result in the immediate suspension or permanent closure of your account, the forfeiture of any balance held therein, and reporting to relevant law enforcement or regulatory authorities where applicable:

• Multi-accounting: Opening, operating, or benefiting from more than one registered sq999 account.
• Identity fraud: Providing false, misleading, or third-party identity information during registration or KYC verification.
• Payment fraud: Using stolen, unauthorised, or third-party payment credentials to make deposits.
• Bonus abuse: Systematically exploiting bonus structures in a manner inconsistent with good-faith recreational play, including through low-risk hedging strategies, syndicated bonus farming, or use of multiple accounts to claim single-use promotions multiple times.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, tournament, or betting market on the sq999 platform.
• Use of automated tools: Using bots, scripts, algorithms, AI-driven betting tools, or any other automated software to interact with the sq999 platform in a manner that substitutes for or supplements human decision-making in real-time gaming or betting activity.
• Exploitation of technical errors: Knowingly taking advantage of bugs, glitches, or technical malfunctions in the platform or any game to generate financial gain.
• Money laundering: Using the sq999 platform in any manner intended to conceal, convert, or transfer funds derived from criminal activity.
• Match-fixing or insider betting: Placing bets on the basis of insider knowledge or in coordination with any participant in an event in a manner that constitutes match-fixing or corruption of sport.

All content on the sq999 platform — including but not limited to the sq999 brand name, logo, trade dress, website design, page layouts, text, graphics, software, game interfaces, audio, video, and promotional materials — is the exclusive intellectual property of sq999 or its licensors and is protected by applicable copyright, trademark, and intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the sq999 platform solely for personal, non-commercial recreational purposes in accordance with these Terms. This licence does not grant you any right to:

• Copy, reproduce, distribute, or publicly display any sq999 content.
• Modify, adapt, translate, or create derivative works from any sq999 content.
• Use the sq999 brand name, logo, or any confusingly similar mark in any commercial or promotional context without express written permission from sq999.
• Scrape, crawl, or otherwise systematically extract data from the sq999 platform.
• Reverse-engineer, decompile, or disassemble any software component of the sq999 platform.

Game content made available on sq999 is licensed from third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All intellectual property rights in individual game titles remain vested in the relevant studio or its licensors. Use of individual game titles is subject to the studio's own end-user licence terms in addition to these Terms.

To the fullest extent permitted by applicable law, sq999, its directors, officers, employees, affiliates, agents, contractors, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the sq999 platform, including loss of profits, loss of data, loss of goodwill, or business interruption.
• Any loss or damage arising from platform downtime, technical faults, server errors, network interruptions, or maintenance periods, whether scheduled or unscheduled.
• Any loss arising from your failure to maintain the security of your account credentials.
• Any loss arising from your reliance on information published on the sq999 platform that is subsequently found to be inaccurate due to data feed errors or technical malfunction.
• Any loss of gaming funds attributable to the normal operation of certified RNG systems — all game outcomes within their stated return-to-player (RTP) parameters represent normal and expected variance, not platform error.

In any event, sq999's total cumulative liability to you in respect of any claim arising under these Terms shall not exceed the total amount of deposits made by you to your sq999 account in the thirty (30) calendar days immediately preceding the date on which the relevant claim arose.

Nothing in these Terms shall operate to exclude or limit sq999's liability for death or personal injury caused by its own negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited.

sq999 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available at sq999.io/privacy-policy. By using the sq999 platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

Key data processing activities on sq999 include:

• Account management: Storing registration details to maintain your account and verify your identity.
• Transaction processing: Sharing necessary payment data with our payment partner network (bKash, Nagad, Rocket, Upay, and partner banks) to process deposits and withdrawals.
• KYC compliance: Retaining identity documents submitted as part of the verification process in compliance with applicable AML obligations.
• Fraud prevention: Analysing account behaviour, transaction patterns, and device fingerprints to detect and prevent fraudulent activity.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and proactively offer support tools.
• Marketing communications: Sending promotional communications to registered players who have opted in to receive them. You may opt out at any time via the Communications Preferences section of your account dashboard.

sq999 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing purposes.

sq999 is committed to promoting responsible gaming and to ensuring that the sq999 platform remains a source of entertainment rather than a cause of harm. All players are encouraged to set personal limits and to monitor their gaming behaviour regularly.

The following responsible gaming tools are available to all registered sq999 players at no charge:

• Deposit limits: Set a maximum daily, weekly, or monthly deposit limit. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period before activation.
• Session time limits: Set a maximum continuous play duration after which you will be automatically logged out of your active session.
• Reality check notifications: Receive an on-screen notification at intervals you choose reminding you of how long you have been playing in the current session.
• Cooling-off period: Temporarily restrict access to your account for a period of 24 hours, 7 days, or 30 days. During a cooling-off period your account cannot be used to place wagers or claim bonuses.
• Self-exclusion: Permanently or indefinitely exclude yourself from the sq999 platform. Self-exclusion requests take effect within 24 hours and cannot be reversed for a minimum period of six (6) months from the date of request.

If you believe that your gambling is causing harm to yourself or others, please contact our support team at [email protected] or via live chat immediately. Our team is trained to assist players in accessing responsible gaming tools and in connecting with professional support organisations where appropriate.

sq999 strictly prohibits access to its platform by persons under the age of 21. Age verification is enforced as a condition of the first withdrawal, and sq999 may request documentary proof of age at any point during the account lifecycle.

sq999 reserves the right to amend, update, or replace these Terms at any time. Where a material change is made to these Terms, sq999 will notify registered players via a notification displayed on the sq999 platform upon their next login, and where practicable, by email to the address registered on the account.

The effective date of any revision will be clearly indicated at the top of the Terms & Conditions page. It is your responsibility to review these Terms periodically and to remain aware of any changes that may affect your use of the platform.

Your continued use of the sq999 platform after the effective date of a revised version of these Terms constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the sq999 platform and request account closure by contacting our support team.

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. sq999 operates as an entertainment platform and makes no representation that the services offered on the sq999 platform are appropriate or available for use in any particular jurisdiction beyond those in which sq999 actively operates.

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable to any extent, that provision shall, to that extent, be severed from the remaining Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

Any failure by sq999 to enforce any provision of these Terms shall not constitute a waiver of sq999's right to enforce that provision or any other provision at a later time.

If you have any questions, concerns, or complaints relating to these Terms or your use of the sq999 platform, please contact our support team using the details below. All formal disputes must be submitted in writing within 30 days of the event giving rise to the dispute.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the sq999 platform
• Response time: sq999 aims to acknowledge all written complaints within 24 hours and to provide a full resolution within 7 business days.
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

sq999's decision on all disputes relating to game outcomes, bet settlement, and bonus eligibility is final, subject to your statutory rights under applicable law. Where a dispute cannot be resolved through direct negotiation with sq999, you may seek resolution through an independent alternative dispute resolution (ADR) body or a competent court of jurisdiction.