Play Smart, Stay in Control —
sq999 Responsible Gaming
sq999 is committed to providing a safe, transparent, and enjoyable betting environment for every player across Bangladesh. Our Responsible Gaming programme gives you real tools — deposit limits, time-outs, self-exclusion, and 24/7 support — so that gaming stays fun, not harmful.
Gaming Should Always Remain Enjoyable
At sq999, we believe that gambling is a form of entertainment — and like all forms of entertainment, it works best when enjoyed in moderation and with full awareness of the risks involved. We take our responsibility to players across Dhaka, Chittagong, Sylhet, Khulna, and every corner of Bangladesh seriously, and we have built our platform with player welfare at its core.
The vast majority of sq999 players engage with cricket betting, live casino, and slots as a recreational pastime and never encounter difficulties. However, for a small number of people, gambling can escalate into a harmful pattern of behaviour. sq999 is determined to identify those players early, provide them with the right support tools, and — where necessary — restrict or suspend their access to the platform to protect their wellbeing.
This page outlines every responsible gaming tool available to sq999 players, explains the warning signs of problem gambling, and tells you exactly how to get help if you need it. All of these services are free, confidential, and available 24/7 in English.
Take Control of Your Gaming
sq999 provides a comprehensive suite of responsible gaming tools that you can activate at any time, free of charge, directly from your account dashboard. These tools are designed to put you firmly in the driving seat.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, sq999 will automatically block any further deposits for that period. Limits take effect immediately when lowered and after a 7-day cooling-off period when raised, giving you time to reconsider.
Define the maximum number of hours you wish to spend on the sq999 platform in a single session or per day. When your limit is reached, you will receive a clear on-screen notification and be automatically logged out. This tool is particularly useful for players who lose track of time during live casino or cricket betting sessions.
Cap the maximum amount you are willing to lose over a defined period — daily, weekly, or monthly. Once your loss limit is hit, sq999 suspends your ability to place further bets until the period resets. This keeps your gaming spend within your personal budget at all times.
Need a short break without committing to full self-exclusion? The Time-Out tool lets you pause your sq999 account for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. The tool activates instantly and cannot be reversed during the chosen period.
For players who need a longer break, sq999 offers self-exclusion for a minimum of 6 months and up to 5 years, with a permanent option also available. During self-exclusion, your account is fully closed, all marketing communications are stopped, and you cannot create a new account. Reinstatement requires a mandatory 24-hour cooling-off review by the sq999 team.
Enable periodic pop-up reminders that appear while you are playing, showing how long your current session has lasted and your net win/loss position for that session. Reality checks can be set to appear every 15, 30, or 60 minutes, ensuring you always have an accurate, real-time picture of your activity.
How sq999 Protects Players
Our responsible gaming approach is built on six core principles that guide every decision we make about player protection on the sq999 platform.
sq999 enforces a minimum age of 21 for all players. Age verification is performed at registration using government-issued identity documents, and is a mandatory condition before any withdrawal is approved. Players found to be underage are immediately suspended and all funds are returned.
sq999's responsible gaming team uses automated behaviour-analysis tools to identify patterns that may indicate problem gambling — such as sharply increasing bet sizes, extended sessions without breaks, or rapid successive deposits. Where such patterns are detected, a trained team member reaches out proactively.
Every member of the sq999 customer support team receives dedicated responsible gaming training. Support agents are equipped to recognise distress signals in player communications and are empowered to escalate concerns to the dedicated responsible gaming team, who can apply protective measures to an account immediately.
sq999 does not target players who have opted out of marketing, applied self-exclusion, or activated a time-out with promotional messages. All sq999 marketing materials include responsible gaming messaging and the 21+ age requirement. We do not advertise gambling as a route to financial gain or a solution to financial problems.
Every sq999 player has access to a complete, detailed record of their deposit, withdrawal, betting, and session history at any time through the account dashboard. Full transparency over your own activity is one of the most powerful tools for maintaining healthy gambling habits.
sq999 uses 256-bit SSL encryption to protect all data and transactions. All game outcomes on the sq999 platform are generated by certified Random Number Generators (RNGs), ensuring fair and unpredictable results. sq999 does not manipulate game outcomes and does not allow unfair advantages to any player.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The warning signs listed here are widely recognised indicators that gambling may be having a negative impact on your wellbeing, relationships, or finances. If you recognise any of these in your own behaviour, please reach out to the sq999 support team or one of the external organisations listed in the support section below.
Remember: recognising a problem early is the most important step. sq999 is here to help you take that step, not to judge you for it. Every tool on this page is available to you right now, completely free of charge.
- Chasing losses: Placing larger or more frequent bets in an attempt to recover money you have already lost, rather than accepting the loss and stopping.
- Preoccupation with gambling: Spending significant amounts of time thinking about gambling, planning your next session, or reliving past wins or losses even when you are not actively playing.
- Gambling with money you cannot afford to lose: Using money set aside for essential expenses — rent, food, utility bills, or family obligations — to fund gambling activity.
- Needing to bet increasing amounts: Finding that you need to wager larger amounts than before to experience the same level of excitement or enjoyment from gambling.
- Difficulty stopping or cutting back: Making repeated unsuccessful attempts to reduce the amount you gamble or to stop altogether, despite genuinely wanting to.
- Hiding gambling activity: Lying to family members, friends, or colleagues about how much time or money you spend on gambling, or feeling the need to conceal your gambling activity.
- Gambling to escape problems: Using gambling as a way to cope with stress, anxiety, depression, loneliness, or difficult personal circumstances, rather than as a recreational activity.
- Neglecting responsibilities: Missing work, neglecting family duties, or withdrawing from social activities because of time spent gambling or recovering from the emotional effects of gambling losses.
Check In With Yourself
Answer these questions honestly. They are based on internationally recognised problem-gambling screening tools and are provided here for personal reflection only. Your responses are not shared with sq999 — this is purely for your own awareness.
Protecting Young People
sq999 has a zero-tolerance policy toward underage gambling. All players must be aged 21 or over to register an account and access any real-money gambling features on the sq999 platform. Age is verified at registration and again as a mandatory condition before a player's first withdrawal is processed.
How we verify age: During the KYC (Know Your Customer) process, sq999 requires players to submit a copy of a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — clearly showing their date of birth. Accounts where age cannot be confirmed are suspended pending verification.
If you share a device: If you use a shared computer, tablet, or mobile phone in your household, we strongly encourage you to log out of your sq999 account after every session and to use device-level parental controls or content-filtering software to prevent access by younger family members.
Parental controls: A range of free and paid parental control tools are available for all major devices and operating systems. These tools allow parents and guardians to block access to gambling websites and apps for all users on a device, or for specific user profiles. sq999 encourages all parents and guardians to explore these options proactively.
You Are Not Alone
If gambling is causing you distress or harm, help is available right now. The sq999 support team and the responsible gaming tools on this page are your first port of call — but you can also reach out to independent support organisations at any time.
Available 24/7 directly on the sq999 platform. Our trained support agents can help you activate any responsible gaming tool, apply a time-out, or escalate your case to the dedicated responsible gaming team immediately.
Send a detailed message to the sq999 responsible gaming team at any time. All responsible gaming emails are treated as priority communications and receive an initial response within 24 hours.
Prefer to message via WhatsApp? Reach the sq999 support team directly. Our team is available around the clock and can help you set limits, initiate a time-out, or begin the self-exclusion process immediately.
Ready to Play? Stay in Control
Set your limits, know your budget, and enjoy everything sq999 has to offer — from live cricket betting and premium slots to live casino tables — all with your safety tools in place. Available 24/7 across Bangladesh.
For adults aged 21 and above only. Gambling involves risk. Please play responsibly. If gambling is affecting your life, seek help immediately.